Privacy Policy

1. Identity of the Data Controller

Luminerato ("we", "us", or "our"), operating through the website luminerato.com, is the data controller responsible for the personal data collected through this website. Our registered office is located at Central Sur 519, Ciudad de México, Mexico. You may contact us at info@luminerato.com or +52 55 2898 0892 with any privacy-related inquiries.

This Privacy Policy is issued in compliance with Mexico's Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP), published in the Diario Oficial de la Federación on July 5, 2010, and its Regulations (Reglamento de la LFPDPPP), published on December 21, 2011.

2. Personal Data We Collect

We collect personal data that you voluntarily provide to us through the contact and inquiry forms on this website. This data may include:

• Full name
• Email address
• Subject of inquiry or session topic selected
• Content of messages you send us

We do not collect sensitive personal data as defined under Article 3, Section VI of the LFPDPPP (such as health, biometric, genetic, racial, religious, political, or sexual orientation data). We do not request financial account numbers, tax identification codes, or banking credentials through this website.

We also collect certain technical data automatically when you visit our website, including IP address, browser type, device type, pages visited, and visit duration. This data is collected through cookies and similar technologies, as described in our Cookie Policy.

3. Purposes of Data Processing (Finalidades)

In accordance with Article 15 of the LFPDPPP, we inform you that your personal data will be processed for the following primary purposes:

• Responding to your inquiries and messages submitted through our contact forms
• Scheduling and confirming financial orientation sessions you have requested
• Sending you the summary materials discussed during your session
• Fulfilling requests for downloadable guides and educational materials

Secondary purposes (which you may opt out of without affecting the primary service) include:

• Sending informational communications about our educational programs and new guides
• Conducting internal analysis to improve our services and website content

If you do not wish your data to be used for secondary purposes, you may notify us at info@luminerato.com at any time.

4. Data Transfers and Third Parties

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your personal data may be shared with third parties only in the following circumstances:

• Service providers who assist us in operating our website and delivering our services (such as hosting providers and email service providers), who are bound by confidentiality obligations and may only process your data on our instructions
• When required by applicable law, court order, or competent governmental authority in Mexico
• To protect the rights, property, or safety of Luminerato, our users, or the public

Any transfer of personal data to third-party service providers is governed by data processing agreements consistent with the requirements of the LFPDPPP. We do not transfer personal data internationally without ensuring adequate protection measures are in place.

5. Data Security Measures

We implement administrative, technical, and physical security measures appropriate to the nature of the personal data we hold and the risks involved in its processing. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Access controls limiting data access to authorized personnel only
• Regular review of our data processing practices and security procedures
• Data minimization — we only collect what is necessary for the stated purposes

In the event of a security breach that could significantly affect your rights, we will notify you and the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI) as required by applicable law.

6. Your ARCO Rights

Under the LFPDPPP, you have the following rights regarding your personal data, collectively known as ARCO rights:

• Acceso (Access): The right to know what personal data we hold about you and how it is being used.
• Rectificación (Rectification): The right to correct inaccurate or incomplete personal data.
• Cancelación (Cancellation): The right to request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Oposición (Opposition): The right to object to the processing of your personal data for specific purposes.

To exercise any of these rights, please submit a written request to info@luminerato.com. Your request must include: your full name, a copy of an official identification document, a clear description of the right you wish to exercise and the personal data involved, and any other information that facilitates the location of your data. We will respond within 20 business days as required by the LFPDPPP.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve functionality and analyze usage patterns. You may control cookie preferences through the cookie consent banner displayed when you first visit our site. For detailed information about the types of cookies we use and how to manage them, please refer to our Cookie Policy.

Disabling certain cookies may affect the functionality of parts of our website. Strictly necessary cookies cannot be disabled as they are essential for the site to function.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specifically:

• Contact form data is retained for up to 24 months from the date of submission, after which it is securely deleted unless an ongoing relationship requires longer retention.
• Session-related records are retained for up to 36 months to allow for follow-up and continuity of educational support.
• Technical log data is retained for up to 12 months.

Once the applicable retention period expires, your personal data is permanently deleted or anonymized in a manner that prevents re-identification.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acknowledgment of the updated policy.

If changes significantly affect how we process your personal data, we will take additional steps to inform you, such as posting a notice on our website.

10. Regulatory Authority

If you believe that your data protection rights have not been adequately addressed by Luminerato, you have the right to file a complaint with Mexico's data protection authority:

Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI)
Website: www.inai.org.mx
Address: Insurgentes Sur 3211, Colonia Insurgentes Cuicuilco, Alcaldía Coyoacán, C.P. 04530, Ciudad de México

We encourage you to contact us first at info@luminerato.com so we can address your concerns directly before escalating to the regulatory authority.